Frequently Asked Questions

Q: How long does my order take to ship?

A: Our General turn around time to ship an order is 24 hours after its placed.

Q: How do you ship the orders?

A: Our standard shipping method:
-Orders shipped to street addresses in the continental U.S. are sent standard UPS

Q: Can I ship my order to a different address from my billing address?

A: Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team by emails or phone so as to verify information. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order. We at TheLeatherOutfitters apologize if this may cause any inconvenience

Q: Can I make a change on my order, add an item or make an address correction?

A: Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.

Q: How can I cancel my order?

A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.